Returns or Exchanges

We hope you are satisfied with your purchase from MG Supply LLC.
If you are not entirely satisfied with the items you received, you may request a return, exchange, or refund in accordance with the policy outlined below.

1. Return Policy Overview
   We accept eligible return requests.
   In accordance with this website’s policy, requests for returns may be submitted for items that are either opened or unopened.
   This means that even if the product packaging has been opened, you may still submit a return request, provided that the item meets the return conditions listed in this policy.
2. Return Request Timeframe
   Customers must submit a request for a return or exchange within 30 days of receiving the items.
   Requests submitted after this timeframe may not be accepted.
   To initiate a request, please contact us primarily via email and provide your order details.
3. Conditions for Returns / Exchanges
   You may generally request a return or exchange if the following conditions are met:
   The received item has obvious quality defects.
   You received the wrong item.
   The item differs significantly from the contents of your order.
   The item does not meet your expectations and falls within the scope of acceptable returns.
   The item is either opened or unopened, provided it still meets the basic return criteria.
   To facilitate processing, returned items should ideally meet the following requirements:
   The item should remain as intact as possible.
   It should include the original packaging (if available).
   It should include all relevant accessories.
   It should show no signs of obvious human-induced damage, misuse, or intentional destruction.
4. Cases Ineligible for Return / Exchange
   The following situations may not be eligible for a return, exchange, or full refund:
   Issues resulting from human-induced damage, misuse, improper cleaning, or inadequate maintenance.
   The item shows obvious signs of abnormal usage.
   The return request is submitted after the designated timeframe has expired.
   Order information or purchase records cannot be verified.
   Cases involving obvious malicious returns, abnormal return patterns, or abuse of the after-sales policy.
   We reserve the right to review return eligibility based on the specific circumstances of each case.
5. Exchange Policy
   If you wish to exchange an item (e.g., to change the size or style, or because you received the wrong item), you may request an exchange provided that the item meets the eligibility criteria. Eligible scenarios for an exchange include:
   Incorrect product size (subject to stock availability)
   Receipt of an incorrect item
   Receipt of an item with obvious defects or issues
   Exchange Guidelines:
   Exchanges are subject to current stock availability.
   If the requested replacement item is out of stock, we may offer you a refund or propose an alternative resolution.
   If the exchange involves a price difference, you may be required to pay the difference or receive a partial refund.
6. Return / Exchange Request Process
   If you wish to request a return or exchange, please follow the steps below:
   Step 1: Contact Customer Support
   Please send an email to: help@mgsupplyllc.online
   And provide the following information:
   Order Number
   Name on Order
   Contact Email Address
   Reason for Return or Exchange
   Photos of the item (highly recommended if the issue involves quality defects, incorrect shipment, damage, etc.)
   Step 2: Await Review
   Our customer support team will typically review your request within 1–2 business days and provide you with further instructions.
   Step 3: Return the Item
   If your request is approved, please follow the instructions provided by customer support to ship the item back to the designated return address.
   Step 4: Refund or Exchange Processing
   Once we have received the returned item and completed our inspection, we will proceed with the refund or exchange based on the specific circumstances.
7. Return Address
   Please do not ship items back directly without first contacting customer support and receiving a return confirmation.
   Once your request has been reviewed and approved, please ship your return to the following address: 1603 Hatfield Dr, Franklin, TN 37064
   Please ensure that you include information identifying your order within the package to help us process your return more efficiently.
8. Refund Processing Time
   Once we have received your returned item and completed our inspection, refunds are typically processed within 3–7 business days.
   Once the refund is approved, the funds will be credited back to your original payment method. Please Note:
   Posting times may vary depending on your bank, credit card issuer, or payment platform.
   Funds typically arrive within 5–10 business days.
   In exceptional circumstances, slight delays may occur.
9. Shipping Costs and Refund Policy
   In the following situations, we will typically assume responsibility for—or assist with—the associated costs:
   Receipt of an incorrect item
   The item exhibits obvious quality defects
   The item was visibly damaged during transit (proof required)
   In the following situations, the customer may be required to bear part or all of the return shipping costs:
   Returns due to personal preference
   Incorrect size or style selection
   Returns unrelated to product quality issues
   In exceptional circumstances, we will review each case individually based on the specific order details and the nature of the after-sales request.
10. Order Cancellation
    If you wish to cancel an order, please contact us as soon as possible.
    If the order has not yet entered the processing, packaging, or shipping stage, we can typically assist with the cancellation and issue a refund.
    However, if the order has already:
    Begun processing
    Been packaged
    Been handed over to a shipping carrier
    it may no longer be possible to cancel it. In such cases, you may request a return after receiving the item, in accordance with our Return Policy.