Delivery and Shipping

Thank you for shopping at MG Supply LLC.
The following shipping policy outlines important information regarding order processing, delivery times, international shipping, and logistics-related details.

1. Shipping Coverage
   We currently offer:
   Domestic shipping within the United States
   International shipping
   The specific countries/regions eligible for delivery are subject to the options displayed on the checkout page.
   We may be unable to accept an order if delivery is not possible due to logistics restrictions, customs regulations, inaccessible addresses, or other reasons.
2. Order Processing Time
   All orders are typically processed within 1–3 business days after successful payment.
   Order processing includes:
   Order review
   Payment confirmation
   Item picking
   Packaging
   Shipping arrangement
   Please note that weekends and public holidays are generally not counted as business days.
3. Domestic Shipping Time (USA)
   For orders within the United States, delivery is typically expected within 5–10 business days after shipment.
   Specific delivery times may be influenced by the following factors:
   Recipient’s geographic location
   Weather conditions or natural events
   Logistics network congestion
   Holiday shipping schedules
   Carrier operational status
4. International Shipping Time
   For international orders, delivery is typically expected within 7–20 business days after shipment.
   Delivery times may be longer for certain remote regions, areas with strict customs scrutiny, or countries/regions with limited logistics infrastructure.
   International shipping transit times may be influenced by the following factors:
   Customs clearance speed
   Policies of the destination country/region
   Local logistics service capabilities
   Air/transportation schedules
   Holidays or fluctuations in international logistics
5. Shipping Carriers
   We may select a suitable carrier for delivery based on the order destination, package size, shipping route, and warehouse arrangements.
   Our shipping/logistics partners may include, but are not limited to:
   USPS
   UPS
   FedEx
   DHL
   The specific carrier used will be determined by the actual shipping arrangements.
6. Shipping Fees
   Shipping fees for your order will be automatically calculated and displayed at checkout based on the following factors:
   Destination country/region
   Product weight and dimensions
   Order quantity
   Shipping route and method
   You can review the applicable shipping fees on the checkout page before completing your payment.
7. Order Tracking
   Once your order has been shipped, we will send you logistics or tracking information via email, where applicable. Please note that it may take some time for logistics tracking information to update after shipment; not all logistics nodes across every country or region synchronize in real-time.
8. Customs, Duties, and Import Taxes
   International orders may be subject to the following charges, depending on the laws and regulations of the destination country or region:
   Import duties
   Value Added Tax (VAT)
   Customs clearance fees
   Other government levies
   If such charges apply, they are typically the sole responsibility of the recipient.
   We cannot guarantee that all international orders will be exempt from taxes or duties.
9. Incorrect Addresses and Delivery Failures
   Please ensure that the shipping address, contact phone number, and email address you provide when placing an order are accurate and complete.
   If a delivery fails, is returned, is delayed, or incurs additional costs due to reasons such as an incorrect address, incomplete information, the recipient being unreachable, refusal of delivery, or no one being available to sign for the package, the customer may be held responsible for the associated liabilities and costs.
10. Explanation of Shipping Delays
    While we strive to complete deliveries within the estimated timeframe, the following circumstances may result in shipping delays:
    Adverse weather conditions
    Peak holiday seasons
    Customs inspections
    Fluctuations in the logistics network
    Operational issues with the carrier
    Force majeure events
    Reasonable delays resulting from the aforementioned circumstances shall not be deemed a breach of contract or grounds for an automatic refund; however, we will make every effort to assist in tracking and monitoring the status of your shipment.