Delivery and Shipping

Thank you for shopping at MG Supply LLC.
The following shipping policy outlines important information regarding order processing, delivery times, and logistics.

1. Shipping Coverage
   We currently provide shipping services exclusively within the United States.
   All orders must have a delivery address located within the U.S.; the shipping address options supported on our checkout page are limited to U.S. addresses only.
   We do not currently offer international shipping services.
   If an order is submitted with an address located outside the U.S., in a U.S. territory, in a region with shipping restrictions, or in an undeliverable area, we may be unable to process the order and reserve the right to cancel the order and issue a refund.
2. Order Processing Time
   All orders are typically processed within 1–3 business days following successful payment confirmation.
   Order processing includes:
   Order review
   Payment verification
   Product picking
   Packaging
   Shipping arrangement
   Please note that weekends and public holidays are generally not counted as business days.
3. Domestic U.S. Shipping Times
   Once shipped, orders within the U.S. are generally expected to arrive within 5–10 business days.
   Actual delivery times may be influenced by the following factors:
   The specific state or region of the delivery address
   Weather conditions or natural events
   Holiday shipping schedules
   Carrier operational status
   Logistics network congestion during peak seasons
   The timeframes mentioned above are general estimates and do not constitute a guaranteed delivery commitment.
4. Shipping Carriers
   We may select the most suitable shipping carrier for delivery based on the order’s destination, package size, shipping route, and warehouse logistics.
   Our shipping and logistics partners may include, but are not limited to:
   USPS
   UPS
   FedEx
   The specific carrier used will be determined by the actual shipping arrangements.
5. Shipping Fees
   Shipping fees for your order will be automatically calculated and displayed at checkout based on the following factors:
   Delivery address
   Product weight and dimensions
   Order quantity
   Shipping zone
   You can review the applicable shipping charges on the checkout page before completing your payment.
6. Order Tracking
   Once your order has shipped, we will send you an email containing logistics or tracking information, where applicable.
   Please note that it may take some time for tracking information to update after shipment; not all logistics milestones are synchronized in real-time.
7. Incorrect Addresses and Failed Deliveries
   Please ensure that the delivery address, contact phone number, and email address you provide when placing your order are accurate and complete. In the event of delivery failure, return, delay, or the incurrence of additional charges resulting from reasons such as an incorrect address, incomplete information, an unreachable recipient, refusal of delivery, or the absence of anyone to sign for the package, the associated liability and costs may be borne by the customer.
   If a package is returned due to an incorrect address, we may require the payment of additional shipping fees prior to reshipment.
8. Explanation of Shipping Delays
   While we strive to complete deliveries within the estimated timeframe, the following circumstances may result in shipping delays:
   Adverse weather conditions
   Peak holiday seasons
   Operational issues with the carrier
   Fluctuations within the logistics network
   System delays
   Force majeure events
   Reasonable delays resulting from the aforementioned circumstances shall not be deemed a breach of contract or grounds for an automatic refund; however, we will make every effort to assist you in tracking and monitoring the status of your shipment.
9. Lost Packages, Delivery Anomalies, and Package Issues
   If your order status indicates that the package has been delivered but you have not received it, or if there has been a prolonged period without any updates to the shipping status, please contact us as soon as possible.
   We will assist you in verifying the delivery status based on the information provided by the carrier.
   Please note that resolving certain delivery issues may require joint verification with the carrier; consequently, the processing time may vary depending on the specific circumstances.